So I work for a Martial Arts studio. My husband is the instructor and I answer phones, sell contracts, and do the marketing. We are in a nice plaza with a very popular restaurant on one side and a tutoring center on the other.
Due to COVID we leave the doors locked and only allow people in if they have a reservation for the class. Students are only allowed in 5 minutes before their scheduled class. There’s a large sign on the door that states our business name with a large logo. The text on the sign is large enough to be read by parents attempting to drop off on the curb. It states
No one will be permitted inside until
before scheduled class”
Today my husband went to the back to check stock on uniforms and get an inventory together for me and left me up front alone to sanitize between classes. I’m masked up spraying the air and all surfaces when someone tugs on the door.
A lady and her son I don’t recognize were standing on the sidewalk looking at me expectantly. I figure they wanted information so I grabbed my keys, walked outside and greeted them.
Me – Hello welcome to -Martial Arts Studio- how can I help you.
Lady – we have an appointment for my son to take a placement test.
Me – realizing they want the tutoring center – oh I’m sorry this is – Martial Arts Studio – I think you’re looking for the place next door.
Lady – their door is locked. Let me in so my son can take his test we have an appointment. – she then tugs on the door to our place –
Me – I am very sorry without a reservation to one of our classes I cannot let you or your son in. We are a Martial Arts Studio and not a tutoring center. You want the next door down. Let me show you.
I walked to the next door down and knocked on the glass to get the people insides attention
Lady – Just use your keys and let me in or I’ll take my business else where! This is horrible customer service.
Me – again I don’t work for that company I can’t let you in or help you with that.
I knocked again as the tutoring center is quite large. The young girl that works the front desk came out of the back and smiled at me and opened the door.
Lady – it’s about time! This woman would not let me in she has the worst customer service I’ve ever experienced! I have an appointment!
Tutoring girl – she doesn’t work here but yes come on in and I’ll get you situated.
I went back to work and told my husband who wonder d where I had gone.
Anti climatic I know but it gave me a chuckle so I thought I’d share.