So, living in an area with little options for department stores lead to seeing the same customers frequently – in and out of work.
I work for a well-known company that has a very specific uniform (think printed, branded scarves around the neck kind of specific).
A couple of days ago, having spent enough time encountering the joys of panic buyers and stockpilers, I left the store on my break to go pick up a few items at another department store next door.
Now this store doesn’t have a uniform per se, just the clothes from the section that employee is working in – plus a coloured name badge for clarification. I very much DO NOT look like I work there. At all. Especially with the mask I’m wearing with my work logo clearly written on the side.
I picked up something from a table but decided against it and went to fold it before I put it back in the pile (because trust me, I know how awful tables can get, every little helps).
I get a tap on the shoulder followed by the telltale clearing of a throat, which I didn’t appreciate given the circumstances, so I turned around – naturally assuming I was in the way. We shall call him Disgruntled Customer (DC).
Quick apology later, I turned to move on as my break was due to be over pretty soon. Then another throat clearing and (I’m paraphrasing here):
DC: I do not appreciate you ignoring me!
Me: Oh sorry, I just assumed you were trying to get past.
DC: You assumed wrong! Now, help me find X product in X size since there isn’t any out. You must go to the back and find some now.
Me: Once again, sorry but I don’t work here – but I’m sure there will be someone nearby that can help
Once more, I try to leave knowing I need to get back to where I actually work
DC: Where do you think you’re going? How dare you lie to me, I know you work here because you’ve served me before. Now hurry to the back or I’ll call a manager for your incompetence and rudeness
Me: Really, I don’t work here, although I may have served you at my workplace – which to reiterate isn’t here – I really can’t help you
DC: You work here, stop lying to me and do your job!You young people these days don’t understand customer service, I DEMAND you help me this instant!
At this point, I really had to leave, so quickly waved an employee that actually worked there over to deal with DC as I legged it back to work to make sure I was back in time from my break.
Didn’t get a chance to buy anything I was planning on buying, but I did leave DC spluttering in rage and a pretty notable shade of red – little wins I suppose!